Company Description Durham Wireless is a growing telecommunications and technology service provider based in Canada, serving customers in and around Oshawa, ON. The company focuses on delivering reliable wireless connectivity, customer-focused service, and practical solutions for home and business users. Team members work in a fast-paced environment that values accountability, clear communication, and continuous improvement. As the organization expands, there is an emphasis on building strong local relationships and maintaining high standards of service quality. Joining Durham Wireless means contributing to a company that aims to strengthen digital access within the community.
Role Description The Owner role at Durham Wireless is a full-time, on-site position located in Oshawa, ON, responsible for overall business leadership and performance. Day-to-day tasks include overseeing operations, managing financial performance, and ensuring that service delivery meets customer expectations and regulatory standards. The Owner will develop and execute business strategy, supervise staff, and build partnerships with vendors, contractors, and local organizations. This role also involves handling key customer issues, guiding marketing and sales initiatives, and making decisions about investments, pricing, and service offerings. The Owner is expected to set the cultural tone of the organization, promote ethical practices, and drive continuous improvement in processes, technology, and customer experience.
Qualifications
- Demonstrated skills in business management, including budgeting, forecasting, and financial decision-making.
- Experience in operations leadership, with the ability to optimize workflows, manage resources, and maintain service quality.
- Strong customer service and relationship-building skills, with the ability to handle escalations and maintain client satisfaction.
- Proficiency in strategic planning and marketing, including developing growth plans and guiding promotional activities.
- Ability to lead, motivate, and develop a diverse team, including hiring, training, and performance management.
- Comfort working with technology and telecommunications services; prior experience in wireless or related industries is an asset.
- Excellent communication, negotiation, and problem-solving skills, with sound judgment in high-impact decisions.
- Post-secondary education in business, management, or a related field is beneficial; equivalent experience in business ownership or leadership will be considered.
