Kinetic Search Group is recruiting a Bilingual Sales Administrator on behalf of an established, industry-leading manufacturer serving the commercial and industrial construction markets.
Our client specializes in engineered building products and durable surface solutions used across a diverse range of commercial and industrial environments. Known for its commitment to product quality, technical expertise, and customer service, the organization has built a strong reputation for supporting customers across North America and internationally.
This opportunity is ideal for a detail-oriented, organized, customer-focused professional who enjoys a collaborative environment and supporting a busy sales organization. As a Bilingual Sales Administrator, you will play a key role in coordinating customer orders, supporting territory sales representatives, and ensuring accurate, timely communication between internal departments.
Responsibilities
- Manage the complete order administration cycle, processing orders submitted by Territory Sales Representatives while ensuring accuracy and completeness.
- Prepare, obtain, and maintain supporting documentation, including insurance certificates, workers' compensation documentation, customs paperwork, warranties, and other project-related requirements.
- Coordinate with sales, operations, logistics, and other internal departments to address customer orders and project requirements efficiently.
- Verify product availability and communicate inventory or delivery updates as required.
- Maintain and monitor daily order backlogs, identify outstanding requirements, and follow up to support timely fulfillment.
- Process product returns and related administrative documentation.
- Provide responsive administrative and customer service support to internal sales teams in both English and French.
- Maintain accurate records and contribute to the overall efficiency of sales administration processes.
Qualifications & Experience
- Fluency in both English and French is required, with strong written and verbal communication skills.
- Previous experience in sales administration, order processing, customer service, or a related administrative position.
- Proficiency with Microsoft Office 365, particularly Excel, Word, and Outlook.
- Strong data entry skills with exceptional attention to detail and accuracy.
- Excellent organizational and time-management abilities, with the capacity to manage multiple priorities.
- Comfortable working in a fast-paced environment where responsiveness and accuracy are essential.
- Strong interpersonal skills and a customer-focused approach to supporting internal and external stakeholders.
- Ability to work independently while contributing positively to a collaborative team.
- Adaptable, resourceful, and comfortable responding to changing business requirements.
Additional Assets:
- Experience supporting an industrial, manufacturing, construction products, or distribution business.
- Familiarity with order management, inventory coordination, or ERP systems.
- Experience preparing documentation associated with commercial construction or industrial projects.
What Our Client Offers
- Competitive base salary.
- Performance-based annual bonus opportunity.
- Comprehensive company-paid benefits.
- Competitive vacation entitlement and flexible personal absence days.
- A supportive, team-oriented workplace that emphasizes work-life balance.
- The opportunity to join a well-established organization with a strong market presence and long-term stability.
Work Environment
This is a full-time, permanent, on-site position in Whitby, Ontario, with regular hours from 8:30 AM to 5:00 PM, Monday through Friday. This role requires daily collaboration with internal departments and sales professionals, so an on-site presence is essential.
If you are a bilingual administrative professional who thrives in a fast-paced, customer-focused environment and enjoys supporting a successful sales team, we would welcome the opportunity to connect.
